Cash is not accepted at Customer Service. Cash payments are accepted at the JACK kiosk located in the City Hall parking lot.

CS Staff
Click to view profile for Ashley Cabiness
Ashley Cabiness
Customer Service Technician
City of Perry - Perry, GA
1211 Washington Street
Perry, GA 31069
O: (478) 988-2754
Ashley.Cabiness@perry-ga.gov
Click to view profile for Chrysta Hays
Chrysta Hays
Customer Service Technician
1207 Washington Street
Perry, GA 31069
O: (478) 988-2754
Chrysta.Hays@perry-ga.gov
Click to view profile for Liz Nelson
Liz Nelson
Interim Customer Service Manager
1211 Washington Street
Perry, GA 31069
O: (478) 988-2740
liz.nelson@perry-ga.gov


Important Phone Numbers

Customer Service
Billing inquiries
Water/sewer service
Gas service

(478) 988-2754

After Hours Emergency

911

Planning to Dig?
Call the Utilities Protection Center before you dig.

1-800-282-7411

Sanitation
Issues with trash collection
Bulk waste and/or yard debris

478-988-2729


Natural Gas Information
(as of October 2022)

Welcome to the City of Perry!

Customer Service is committed to providing courteous and efficient service to all utility customers. We strive to ensure utility billings are rendered correctly and collections are made in a timely manner. Our goal is to provide knowledgeable interactions with our customers when it comes to the quality and timeliness of our services.

Contact Us

Email: customer.service@perry-ga.gov
Phone Number: (478) 988-2754

New Customer Information

Signing up for Service

A non-refundable activation fee is required to set up services. All fees must be paid prior to activation of service.

You will be asked to upload the following:

  • Official picture identification
  • Signed lease agreement (if renting)
  • Signed closing settlement or warranty deed (if purchasing)

Method & Form of Payment

  • Mail
    City of Perry Utilities, PO Box 2030, Perry GA 31069
  • Kiosk
    Available 24/7 in the parking lot of City Hall.
    All payment methods accepted.
  • Bank draft
    Download form
  • Online bill pay
    Click here (no additional transaction fees)
  • Call Customer Service
    (478) 988-2754
  • Your Perry App
    Available on Apple & Android app stores
  • Call IVR
    (866) 230-5760


Billing Policies and Payments

Customer Service Policies as of Aug. 2019

Accounts beginning with:

  • 0 - due the 8th of every month
  • 1 - due the 2nd of every month
  • 3 - due the 15th of every month
  • 4 - due the 10th of every month
  • 5 - due the 19th of every month
  • 7 - due the 5th of every month

Fee Schedule

Water Quality Report 2021 (City of Perry)

Water Quality Report 2021 (Houston County)


Other Forms

Online Forms

Paper Forms

Thanksgiving Week Trash Pickup Information

Solid Waste FAQ’s

Holiday Trash Pickup Schedule