- Cash is not accepted at Customer Service. Cash payments are accepted at the JACK kiosk located in the City Hall parking lot.
After Hours Emergency
Planning to Dig?
Call the Utilities Protection Center before you dig.
Issues with trash collection
Bulk waste and/or yard debris
Customer Service is committed to providing courteous and efficient service to all utility customers. We strive to ensure utility billings are rendered correctly and collections are made in a timely manner. Our goal is to provide knowledgeable interactions with our customers when it comes to quality and timeliness of our services.
Signing up for Service
A non-refundable activation fee is required to set up services. All fees must be paid prior to activation of service.
You will be asked to upload the following:
Customer Service Policies as of Aug. 2019
Accounts beginning with:
Water Quality Report 2020 (City of Perry)
Water Quality Report 2020 (Houston County)