Customer Service

Welcome to the City of Perry!

Customer Service is committed to providing courteous and efficient service to all utility customers. We strive to ensure utility billings are rendered correctly and collections are made in a timely manner. Our goal is to provide knowledgeable interactions with our customers when it comes to quality and timeliness of our services.

Our Welcome to the City of Perry publication is designed to provide you with information about the City and the services we offer.

Online Payments (Utility Billing & Property Tax)

New Customer Information

Signing up for Service

A non-refundable activation fee is required to set up services. All fees must be paid prior to activation of service.

New Service Application

You will be asked to upload the following:

• Official picture identification
• Signed lease agreement (if renting)
• Signed closing settlement or warranty deed (if purchasing)

Method & Form of Payment

• Mail
  City of Perry Utilities, PO Box 2030, Perry GA 31069
• Kiosk
  Available 24/7 in the parking lot of City Hall.
  All payment methods accepted.
• Bank draft
  Download form
• Online bill pay
  Click here
• Call Customer Service
  (478) 988-2754
• Your Perry App
  Available on Apple & Android app stores
• Call IVR
  (866) 230-5760

Billing Policies and Payments

Customer Service Policies as of Aug. 2019

Accounts beginning with:

• 0 - due the 8th of every month
• 1 - due the 2nd of every month
• 3 - due the 15th of every month
• 4 - due the 10th of every month
• 5 - due the 19th of every month
• 7 - due the 5th of every month

Fee Schedule

Water Quality Report 2019

Other Forms

Online Forms

• Discontinue Service Request
• Leak Adjustment or Pool Filling Sewer Courtesy
• Water & Gas Acknowledgement

Paper Forms

• Bank Draft Authorization
• Budget Billing Program
• Senior Citizen Exemption
• Request for Leak Adjustment on Water Bill
• Discontinue Bank Draft
• Termination of Budget Billing
• Utility Bill Payment Extension Request Policy